What is the approach of ISO 9001:2015?
Instead of certifying the end product or service, ISO 9001:2015 focuses on the system having the process approach and PDCA by which the product or service is produced. The framework underlying ISO 9001:2015 QMS is intended to provide assurance to customers that the product or service they receive from the organization will be consistent in the way in which it addresses enhancement of customer satisfaction. ISO 9001:2015 QMS is based on seven quality management principles, namely customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management. ISO 9001:2015 provides a strong base for the effective application of the system. Designing and implementing a system as per ISO 9001:2015 QMS standard can result in more satisfied customers and more productive staff.
- Keshav Ram Singhal
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