Does ISO 9001:2015 certification assure excellent products and services?
While the framework of ISO 9001:2015 QMS is designed to ensure consistency of organization's processes rather than any particular outcome. ISO 9001:2015 certification is not a product or service certification. The certification provides confidence that the organization has a quality management system that demonstrate organization's ability to consistently provide products and services that meet customer and applicable legal requirements and aims to enhance customer satisfaction. ISO 9001:2015 helps an organization to improve its overall performance and provide a sound basis for sustinable development initiatives.
- Keshav Ram Singhal
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