In Short - Quality Management

In Short - Quality Management

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Quality management is a systematic framework of coordinated activities adopted to direct and control the quality of a product or service. Quality refers to the extent to which a product or service’s inherent characteristics meet specified expectations.

Quality management primarily consists of three key components: Quality Planning, Quality Assurance, and Quality Control.

Quality Planning – Defines quality standards and procedures to achieve the desired quality level.

Quality Assurance – Ensures adherence to planned standards and procedures, thereby maintaining consistency.

Quality Control – Examines the final product or service to verify compliance with established standards and expectations.

Quality management follows the PDCA (Plan-Do-Check-Act) cycle:

P (Plan) – Quality Planning: Establishes acceptance criteria and procedures.

D (Do) – Quality Assurance: Implements the defined procedures.

C (Check) – Quality Control: Evaluates the implementation.

A (Act) – Corrective and Preventive Action: Implements necessary improvements based on the results.

Thus, quality management enables organizations to uphold high standards and drive continual improvement.

Regards,

Keshav Ram Singhal