ISO
9001:2015 QMS Awareness – Improvement – General
===========
Improvement = Activity to enhance performance
Improvement activity can be recurring or singular.
The organization needs to determine and select
– Opportunities for improvement.
Opportunities for improvement to include – (i) Improving
product / service to meet requirements and to address future needs /
expectations, (ii) Correcting / preventing / reducing undesired effects, (iii)
Improving performance and effectiveness of the quality management system.
The organization needs to implement – Any necessary action to
meet customer requirements and enhance customer satisfaction. Such action may
include correction, corrective action, continual improvement, breakthrough
change, innovation, reorganization etc.
One of the opportunities for improvement is addressing future
needs and expectations. Future needs and expectations refer to the evolving
requirements and desires of customers, users, stakeholders and the market.
These can vary depending on the product, service, industry and specific
organization. In the software industry, future needs and expectations may
involve developing more user-friendly interfaces, incorporating artificial
intelligence capabilities etc. Organizations, now a days, are expected to
address future needs and expectations, such as reducing carbon footprints,
implementing green practices, developing eco-friendly products. We know, legal
rules and regulations evolve over time. Compliance with new regulatory
requirements may become future needs.
Undesired effects are outcomes or consequences that
organizations aim to avoid or minimise. These effects can be related to the
product, service or process. High level of customer complaints indicates a need
for improvement. Excessive waste generation, inefficient process, or high error
rate can lead to more cost, lower productivity, and low customer satisfaction.
The organization can improve the performance and
effectiveness of its quality management system through various means. A few are:
(i)
Conducting regular assessment (monitoring ad measurement) to
identify area of improvement.
(ii)
Enhancing skills and knowledge of employees through training,
motivation and guidance.
(iii)
Organization should identify bottlenecks, inefficiencies,
areas of waste within the process to take improvement action.
(iv)
Encouraging a culture of continual improvement.
(v)
Conducting regular internal audits and management reviews as
per schedule.
(vi)
Allocating resources timely.
(vii)
Top management actively involving itself in quality
management activities.
(viii)
Assessing risks and opportunities related to the quality
management system.
Above are indicative. There may be more ways and means.
Think of
the following Questions
(1)
Why is improvement to the quality management
system important?
(2)
What are opportunities for improvement?
(3)
How to address future needs and expectations?
(4)
What are the ways to improve performance and
effectiveness of the quality management system?
Best wishes,
Keshav Ram Singhal
Please have your comments /
reaction.
To train your employees with ISO
9001:2015 QMS Awareness, please supply them “TRAINING HANDBOOK ON ISO 9001:2015QMS AWARENESS” (ASIN:
B093YFFY7Z), which is available worldwide at Amazon. Please
search this Training Handbook in Amazon Website of your country.
You may also supply your
employees following eBooks - (i) A Concise Guide on Creating and Updating Documented Information
(eBook) https://store.pothi.com/book/ebook-keshav-ram-singhal-concise-guide-creating-and-updating-documented-information/
(ii) Applying Risk-based Thinking in an Organization Implementing ISO
9001:2015 QMS (eBook) https://store.pothi.com/book/ebook-keshav-ram-singhal-applying-risk-based-thinking-organization-implementing-iso-9001-2015-q/
Thanks.
No comments:
Post a Comment