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- Keshav Ram Singhal
krsinghal@rediffmail.com
keshavsinghalajmer@gmail.com
Blog on 'Quality Concepts and ISO 9001: 2008 Awareness' at http://iso9001-2008awareness.blogspot.in

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Saturday, February 29, 2020

Applying Risk-based Thinking - Interested parties and their needs and expectations - A few examples


Interested parties and their needs and expectations - A few examples

Sr. No. Interested party - External or internal - Needs and expectations
1. Customers - Internal - Timely delivery
2. Customers - Internal - Product as per specifications
3. Customers - External - Good quality
4. Customers - External - Timely delivery
5. Customers - External - Reasonable price
6. Owners, shareholders - Internal - Sustained profitability
7. Owners, shareholders - Internal - Transparency
8. Employees - Internal - Working environment suitable to job
9. Employees - Internal - Job security
10. Employees - Internal - Recognition and reward
11. Employees - Internal - Salary in time
12. Suppliers - External - Long-term relationship
13. Suppliers - External - Mutual benefits
14. Society, neighbour - External - Ethical behaviour
15. Society, neighbour - External - Pollution-free activities
16. Statutory and regulatory bodies - External - Compliance with statutory and regulatory requirements
17. Lending bank - External - Timely submission of stock statements, payment of installments

Above examples are illustrative. There may be more.

- Keshav Ram Singhal

Organizations may contact for conducting in-house training program on (i) 'ISO 9001:2015 QMS Awareness', and (ii) 'Applying risk-based thinking.'



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