An opportunity is a time or set of circumstances that makes it possible to do something. Opportunities can lead to something better, such as, adopting new practices, launching or introducing new product/service, opening new markets, addressing new clients or users, building partnership, using new technology, other desirable and viable possibilities to address needs of the organization or its customers. No specific procedure or methodology is mentioned in ISO 9001:2015 QMS standard to determine 'risks and opportunities'. To determine opportunities, I suggest to make a small group (team) in your organization that should consider circumstances that make it possible to do something better in the organization.
With best wishes,
Keshav Ram Singhal
For details on the Training Handbook on ISO 9001:2015 QMS Awareness, please CLICK HERE.