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- Keshav Ram Singhal
krsinghal@rediffmail.com
keshavsinghalajmer@gmail.com
Blog on 'Quality Concepts and ISO 9001: 2008 Awareness' at http://iso9001-2008awareness.blogspot.in

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Monday, April 27, 2020

A New Standard for "Quality Management - Guidance for People Engagement" Published In April 2020


A New Standard for "Quality Management - Guidance for People Engagement" Published In April 2020

International Organization for Standardization (ISO) has published a new standard ISO 10018:2020, Quality management - Guidance for people engagement in April 2020.

Are you looking for the latest on employee engagement practices? There is no need to look further, just see newly published ISO 18011:2020 standard that provides guidance for people engagement. The arrival of ISO 10018:2020 standard promises to shake up the marketplace – even for the most innovative of organizations. Organizations may learn ways to engage people in their quality management system and enhance their involvement and competence within it.

People engagement is the emotional commitment that people have to the organization and its goals. This commitment means engaged people actually care about their work and their organization. They don’t work for just a pay cheque, or just for the next promotion, but invest their energies towards the organization’s goals. This is where ISO 10018 can make a difference.

ISO 10018:2020, Quality management – Guidance for people engagement is a newly published standard. It recognizes that it can be difficult encouraging staff to take up quality management systems and understand how they are relevant to their daily work. By focusing on better integration of engagement strategies, the standard provides a framework to enhance people’s involvement and competence within an organization, helping them to feel a valued part of it. This standard provides the practical tips for employee engagement.

The new standard complements ISO 10015:2019, Quality management – Guidelines for competence management and people development, explains John J. Guzik, Convenor of the joint working group for guidance on people involvement and engagement (ISO/TC 176/SC 3/JWG 21). Both International Standards present practical steps for managers and leaders to follow, adopt and measure.

Staff competence and development should be a collective aspect of the organization and not just for specific individuals, Guzik points out. People need to see the connection between their current work and how further training can provide more opportunities within the organization. “If they see that their organization is investing in their skills through training and other career tracks, they will feel engaged."

Aimed at bringing quality management principles down to staff level, the standard is designed to be regularly referred to and not simply handed to employees in binders and then left to gather dust on the shelf.

ISO 10018:2020 document provides guidelines for engaging people in an organization’s quality management system and on enhancing their involvement and competence within it. This document is applicable to any organization, regardless of its size, type or activity.

Contents of ISO 10018:2020 are as under:

Foreword
Introduction

1. Scope

2. Normative references

3. Terms and definitions

4. Context of organization and quality culture
4.1 - Considerations
4.2 - Link to ISO 9001 and other quality management standards
4.3 - Possible action steps
4.4 - Potential benefits

5. Leadership
5.1 - Considerations
5.2 - Link to ISO 9001 and other quality management standards
5.3 - Possible action steps
5.4 - Potential benefits

6. - Planning and strategy
6.1 - Considerations
6.2 - Link to ISO 9001 and other quality management standards
6.3 - Possible action steps
6.4 - Potential benefits

7. - Knowledge and awareness
7.1 - Considerations
7.2 - Link to ISO 9001 and other quality management standards
7.3 - Possible action steps
7.4 - Potential benefits

8. - Competence
8.1 - Considerations
8.2 - Link to ISO 9001 and other quality management standards
8.3 - Possible action steps
8.4 - Potential benefits

9. - Improvement
9.1 - Considerations
9.2 - Link to ISO 9001 and other quality management standards
9.3 - Possible action steps
9.4 - Potential benefits

Bibliography


Please note that paper format of the standard is currently unavailable and ePublication in pdf format is available, which is priced CHF 58. ISO 10018:2020 standard developed by technical committee ISO/TC 176, Quality management and quality assurance, subcommittee SC 3, Supporting technologies, the secretariat of which is held by NEN, ISO’s member for the Netherlands. It is available from the national ISO member or through the ISO Store. Bureau of Indian Standards (BIS) is the national ISO member in India.

(Courtesy - ISO website)

Best wishes,
Keshav Ram Singhal


Thursday, April 9, 2020

Second Batch of Free Online Training on 'ISO 9001:2015 QMS Awareness'


Second Batch of Free Online Training on 'ISO 9001:2015 QMS Awareness'

Dear friend,

Greetings.

I am glad to announce Second Batch of Free Online Training on ISO 9001:2015 QMS Awareness.

We are, in India, presently under lock down period and will stay at home up to 14th April 2020 to fight against Corona virus disease and prevent its infection. I am 69 years old person having interest in reading, writing, learning etc. To keep busy during these days, I have decided to conduct Second Batch of Free Online Training on "ISO 9001:2015 QMS Awareness" starting from 10 April 2020. I append below some details about the online training.

Learning objectives

After attending the training, a participant will be able to understand KEY CHANGES that affect an organization and its quality management system implementation, including the following -
- Structure and terminology
- Context of the organization
- Risk-based thinking
- Organizational knowledge
- Role of top management
- Management representative's role?
- Documentation impact and requirements for documented information
- Internal audit requirements
- Understanding ISO 9001:2015 QMS requirements
- Planning guidance
- Implementation guidance
- Quality management principles
- Change management
- Adding value to the audit

Contents of the training

First Set
# 01 - Learning objectives
# 02 - Historical background
# 03 - Standard development timeline for ISO 9001:2015
# 04 - Why new version?
# 05 - Key feature changes

Second Set
# 06 - Structure and terminology
# 07 - Meaning of certain terms
# 08 - Foreword of the standard
# 09 - Introduction
# 10 - ISO 9001:2015 clauses in brief

Third Set
# 11 - Context of the organization
# 12 - Leadership
# 13 - Management representative in ISO 9001:2015 QMS?
# 14 - Planning
# 15 - Support

Fourth Set
# 16 - Operation
# 17 - Performance evaluation
# 18 - Improvement
# 19 - Tips for organizations using ISO 9001:2008
# 20 - Transition period
# 21 - Developing and implementing ISO 9001:2015 QMS

Fifth Set
# 22 - Risk-based Thinking - An integral part of ISO 9001:2015 QMS
# 23 - Understanding the process approach and PDCA
# 24 - Quality management principles
# 25 - Change management in ISO 9001:2015
# 26 - Adding value to the audit

Sixth Set
# 27 - Evaluation questionnaire, Feedback and Acknowledgement


Training material, communication and assignments will be sent by email and/or WhatsApp to the participant, who is enrolled for the training. Name of participants attending the training will be posted in this blog. Every participant is required to complete and send completed assignments to the trainer as early as possible so as to complete all assignments on or before 14 April 2020.

Target participants

Working management executive, academician, auditor and person (residing in India) interested in learning ISO 9001:2015 QMS and wish to update his / her knowledge.


How to enroll?

If you are interested to attend the online training, please send an email to krsinghal@rediffmail.com or keshavsinghalajmer@gmail.com on or before 10th April 2020 by mentioning the subject line of the email as 'Enrollment for Second Batch - Online Training' with following details:
- Name,
- Occupation / Designation,
- Organization,
- Address,
- WhatsApp number,
- Email,
- How you come to know about this training?
- Have you attended any QMS training in the past?
- Any other information, you wish to communicate.

On receipt of your above information, training materials (including assignments) will be sent. It is expected from a participant to complete his / her assignments in time. Interaction with participants will be done through WhatsApp. On the basis of evaluation of assignments, the trainer will advise a participant successful in his/her attempt, if s/he scores 75% or more marks. Successful participant will get an appreciation communication from the trainer.

Your investment - Time for reading the training material and completing the assignments. Earlier batch participants took 7 to 10 hours period in reading and completing the assignments. No fee is being charged for this training.

Please share this information among others for their benefit.

Happy Learning. Best wishes,

Keshav Ram Singhal
Trainer
Please CLICK HERE for the trainer's profile.


Thursday, April 2, 2020

Free Online Training on ISO 9001:2015 QMS Awareness


Free Online Training on ISO 9001:2015 QMS Awareness

Dear friend,

Greetings.

We are, in India, presently under lock down period and will stay at home up to 14th April 2020 to fight against Corona virus disease and prevent its infection. I am 69 years old person having interest in reading, writing, learning etc. To keep busy during these days, I have decided to conduct a Free Online Training on "ISO 9001:2015 QMS Awareness" during 1 -7 April 2020. I append below some details about the online training.

Learning objectives

After attending the training, a participant will be able to understand KEY CHANGES that affect an organization and its quality management system implementation, including the following -
- Structure and terminology
- Context of the organization
- Risk-based thinking
- Organizational knowledge
- Role of top management
- Management representative's role?
- Documentation impact and requirements for documented information
- Internal audit requirements
- Understanding ISO 9001:2015 QMS requirements
- Transition planning guidance
- Implementation guidance
- Quality management principles
- Change management
- Adding value to the audit

Contents of the training

# 01 - Learning objectives
# 02 - Historical background
# 03 - Standard development timeline for ISO 9001:2015
# 04 - Why new version?
# 05 - Key feature changes
# 06 - Structure and terminology
# 07 - Meaning of certain terms
# 08 - Foreword of the standard
# 09 - Introduction
# 10 - ISO 9001:2015 clauses in brief
# 11 - Context of the organization
# 12 - Leadership
# 13 - Management representative in ISO 9001:2015 QMS?
# 14 - Planning
# 15 - Support
# 16 - Operation
# 17 - Performance evaluation
# 18 - Improvement
# 19 - Tips for organizations using ISO 9001:2008
# 20 - Transition Planning
# 21 - Developing and implementing ISO 9001:2015 QMS
# 22 - Risk-based Thinking - An integral part of ISO 9001:2015 QMS
# 23 - Understanding the process approach and PDCA
# 24 - Quality management principles
# 25 - Change management in ISO 9001:2015
# 26 - Adding value to the audit
# 27 - Evaluation questionnaire, Feedback and Acknowledgement


Training material, communication and assignments will be sent either by email or WhatsApp to the participant, who is enrolled for the training. Name of participants attending the training will be posted. Every participant is required to complete and send completed assignment to the trainer.

How to enroll?

If you are interested to attend the online training, please send following information by email to krsinghal@rediffmail.com on or before 3rd April 2020: Name, Occupation / Designation, Organization, Address, WhatsApp number, Email, How you come to know about this training? Have you attended any QMS training? Any other information, you wish to communicate.

On receipt of your above information, I will send learning material and assignments. On 6th April 2020, an evaluation questionnaire and feedback will be sent to the participant, which should be completed by the participant and sent it back to the trainer on or before 7th April 2020. Upon receipt of answers, the trainer will evaluate participant's answers and will advise the participant successful in his/her attempt, if the participant secures 75% or more marks. Successful participant will get an appreciation letter from the trainer.

Your investment - Time for reading the training material and completing the assignments. No fee is being charged for this training.

Please share this information among others for their benefit.

Happy Learning. Best wishes,

Keshav Ram Singhal
Trainer
Please CLICK HERE for the trainer's profile.