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- Keshav Ram Singhal
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Old Blog on 'Quality Concepts and ISO 9001: 2008 Awareness' at http://iso9001-2008awareness.blogspot.in

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Wednesday, October 7, 2026

Failure of Quality Management System (QMS)

Failure of Quality Management System (QMS)

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Quality management system (QMS) doesn't fail t the shop-floor level, it fails due to weak leadership behaviour. 


At the shop-floor level - 

- Employees follow defined processes.

- They work with commitment.

- They identify and report problems.

- They strive to meet customer requirements. 

- They contribute to continual improvement. 


A strong QMS depends on strong leadership.


Weak leadership behaviour -

- Lack of commitment to quality.

- Does not provide clear direction and priorities.

- Does not allocate adequate resources.

- Does not review QMS performance.

- Does not support a culture of continual improvement. 

- Talks about quality, but does not demonstrate it.


The shop-floor team usually does its best. A quality management system fails when leadership behaviour is weak, inconsistent or absent. 


Leadership needs to - 

- Have commitment to quality.

- Provide clear direction and priorities to shop-floor people. 

- Allocate adequate resources.

- Review QMS performance from time to time. 

- Support a culture of continual improvement.

- Demonstrate quality commitment.


Regards,

Keshav Ram Singhal 


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