Why ISO 9001 QMS still more implemented

Why ISO 9001 QMS still more implemented

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Why ISO 9001 QMS still more implemented in organizations in comparison to other standards? A question is generally asked by many people.

 

International standards are mostly developed by International Organization for Standardization (ISO). ISO 9001 is ISO's most popular standard. ISO 9001 is the world’s best-known quality management standard for organizations of any size and any type.

 

ISO 9001standard sets out the criteria for a quality management system and is the only standard in the ISO 9000 family that can be certified to (although this is not a requirement of this standard). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million organizations in over 170 countries certified to ISO 9001.

 

International Organizations for Standardization (ISO) has developed more than 24500 International Standards covering almost all aspects of technology, management and manufacturing. ISO has 167 members representing ISO in their country. There is only one member per country. It has constituted 809 Technical committees and subcommittees to take care of standards development. Among more than 24500 International standards, ISO 9001 QMS is the standard that is more implemented in organizations in comparison to other standards. Why? I enquired the reasons by asking a question to members of a group and I received their fantastic replies with their varied opinion. And those are reproduced for information.

 

Mutaz Almardi (Sudan) provides his opinion in support of ISO 9000 by stating, “Customer seeks for best Quality and best price... any actions aim those two issues will be implemented by organization.”

 

Hozyfa Ahmed (Sudan) puts the reason for implementing ISO 9001, “Due to approach adopted that makes it easy to understand and application.” Similar to this opinion, Kenneth Remy (Bangalore, India) says, “ISO 9001 has a systematic approach utilizing the best practices in the industry which are time tested to suit the requirements of the customer.”

 

Ako Samuel Stinger Ojonuba (EHS advisor) opines, “Because ISO 9001 is customers focused which is what most organizations are after. This leads to more satisfaction, more sales and more demand for plant/equipment/raw materials availability which ensures production is running.”

 

Nehal Mehta (Rajkot, India) pinpoints four reasons for ISO 9001 popularity that are (1) easy to understand, (2) easy to implement, (3) covering all the necessary points including risk-based thinking, and (4) affordable certification cost.

 

Eswaran Thangavel (Tiruchchirapalli, India) puts his opinion, “ISO 9001 standard is naturally covering the business process of almost any kind of business in the world.”

 

Ashish Garg (India) states clearly, ISO 9001 helps any business to demonstrate the ability to consistently supply products and services that meet customer and applicable statutory and regulatory requirements.

 

Jennifer Sto Domingo Alinsunurin says, “ISO 9001 is like a generic standard and basically applies to almost all types of organization .... its high-level structure is aligned to a number of standards. If an organization wishes to let’s say apply for any ISO standard's certification, I can say that it is better that the organization should go first with ISO 9001 QMS.”

 

Ivo Brauns (Germany) states, “ISO 9001 is the mother of all QMS standards. It is based on fulfillment of customer needs and on improvement of those efforts, and it regards management risks of the organization. So good quality correlates with customer's satisfaction. Other QMS standards are driven by the requirements of certain industries, like pharma, medical devices, automotive, aviation. The QMS in automotive industry is driven by the needs to control the sun-sub-sub-suppliers. ISO 13485 is the QMS in medical device industry. It is based on the legal requirements on product safety. So, it is expected that good quality correlates with meeting all legal requirements.”

 

David Couldrey has a different opinion. He says, "I work in the food industry and companies tend to go with BRC standard instead." However, Enrique Sierra (Miami, Florida) states that every organization should implement ISO 9001 QMS.

 

Ramraj Sudukattan (Chennai, India) says, “ISO 9001 has a systematic approach utilizing the best practices in the industry which are time tested to suit the requirements of the customer.”

 

Ma Han Lay opines, “Because of, more consideration and prevention by using risk-based thinking approach.”

 

Alexio Maseka (Quality Practitioner, Zimbabwe) states, “ISO 9001 is the harmonized standard upon which all other management systems standards’ elements (requirements) sit.”

 

Binh Truong (Nhuan, Vietnam) is surprised by saying, “In project management field, I still wonder why not much people/companies use ISO 19650 instead.”

Quality is a concept associated with the expectation of every individual. In other words, quality means meeting customer needs. ISO 9001 is the standard that includes customer perception

 

Quality is a concept associated with the expectation of every individual. In other words, quality means meeting customer needs. ISO 9001 is the standard that includes customer perception. To me, there are many more reasons for the popularity of ISO 9001, some of those are -

 

- The customer comes first and the standard asks the organization to become customer focused to fulfill the needs and expectations of its customers.

- Leaders establish unity of purpose and leadership is the central theme of the standard.

- People at all levels are essence of an organization. Quality happens through people and the standard emphasize the importance of peoples' engagement.

- All work is part of process and the standard promotes the adoption of process approach.

- Improvement never ends and is necessary for consistent growth. The standard mentions continual improvement as a requirement.

- Analysis of data provides effective decision and the standard supports evidence-based decision making.

- Relationship creates value and the standard is based on relationship management.

- The standard's requirements are generic and applicable to any organization regardless of its type, size and product / service.

- Implementation of the standard is based on PDCA (Plan-Do-Check-Act) cycle.

 

Hope information provided in this article are useful.

 

Thanks to all participants.

 

Regards,

Keshav Ram Singhal 

Seven Quality Control Tools

Seven Quality Control Tools

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Please read blog article by clicking the tool name -

(1) Check Sheet 

(2) Pareto Chart or Pareto Diagram 

(3) Cause and Effect Diagram 

(4) Control Chart 

(5) Histogram  

(6) Scatter Diagram 

(7) Stratification 

Best wishes,

KRS

Organizations should be customer focused

Organizations should be customer focused

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A video of a flight coming from the Turkish city Istanbul to Delhi is going viral on social media. In this video, a heated argument is taking place between the air hostess and a passenger over food. According to an information, this video is of 16 November 2022. In this, during an argument, a passenger tells the air hostess, "You are the servant of the passengers." Responding to this the air hostess says, "I am an employee, not your servant... I am not your servant." Different reactions of users are being seen on social media regarding this video. At present, I do not want to give any specific judgment on the incident of this video, nor do I want to give consent to the rude speaking of the passenger, but on the basis of experiences, I want to tell that the organizations and their employees should be customer-centric and customer-oriented.

A passenger books Jain lunch during the journey while booking his flight tickets and during the journey he is told that Jain food is not available, take some alternative. It should be noted that the passenger made the choice of his food much before the start of the journey. Here the airline company has a lack in its system. The airline company needs to improve its system.

When the mother (who operates the account and is also a joint account holder in that account) asks for an ATM card for the minor daughter's bank account, she is told by the bank employee that there are no arrangement to provide ATMs to the minor's accounts. Whereas, according to the rules of the Reserve Bank, ATM card can be given in minor accounts. Here the bank needs to improve its system. If there is a need to issue a circular, then the circular should be issued and also short-term training programs should be organized from time to time, which will increase the awareness of the bank employees.

A depositor of a bank wants the name of the nominee to be printed on his deposit receipt and the bank staff defers to the customer saying that the system does not support printing the name of the nominee. The fact here is that there is a gap in the knowledge of the employee, which needs to be rectified. If there is a need to issue a circular, then a circular should be issued and also short-term training programs should be organized from time to time, which will increase the awareness of the bank employees.

A customer sends communication to a bank-branch by email. Neither an acknowledgment nor a reply is given by the bank-branch. The attitude of the bank here cannot be called appropriate in any way. Here the bank needs to improve the system. As soon as an email is received on the Bank ID, an automatic acknowledgment for the same should be issued with an acknowledgment number indicating the number of days to respond to the case on the customer's email. This step of the bank will definitely improve the customer service.

I repeat one thing again - Organizations should be customer focused. If the customer is not taken care of, then it is certain that the future of the organization will not be good.

Incidentally - The coming era will be of "Lean Banking" and on this I have written a Kindle book "Future Banking Is Lean Banking" which can be obtained from Amazon. The ASIN ‏ number of this book is B09FZ4FX33. Kindle Unlimited members can read this Kindle book for free.

Regards,

Keshav Ram Singhal

Awareness Article Series on Risk Management

Awareness Article Series on Risk Management

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I have started writing a series of awareness articles on risk management in Hindi, which can be read on my blog. These articles are written in Hindi, but the blog has Google Translate system, so you can read the translation of my articles in the desired language.

The link to my Risk Management Awareness Blog is given below.

How do you like the awareness article, please comment. Your suggestions are invited.

Regards,
Keshav Ram Singhal

Please CLICK HERE for the Risk Management Awareness blog.

World Quality Day

World Quality Day

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World Quality Day is observed every year on the second Thursday in November. This year, it is on today 10 November 2022.

 

World Quality Day was introduced with the aim to raise awareness and the importance of quality performance of professional responsibilities and tasks across nations and in organisations to strengthen the improvement of innovation, growth and sustainability. The purpose of this day is to raise quality awareness and provide support to individuals and organizations for the achievement of economic prosperity and the adoption of high-quality standards.

 

Every year, the theme of World Quality Day is decided by the Chartered Quality Institute (C.Q.I.). This year's theme is “Quality conscience: Doing the right thing.”

 

Best wishes,

Keshav Ram Singhal

Theme of the Quality Month 2022 - Quality conscience: Doing the right thing

Theme of the Quality Month 2022 - Quality conscience: Doing the right thing

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World Quality Day - 10 November 2022

World Quality Week - 7 to 11 November 2022

World Quality Month - November 2022

 

Theme of the Quality Month 2022 is “Quality conscience: Doing the right thing.”

(1) "Quality Conscience" is a state of having an awareness of right and wrong, good and evil.

 

(2) Another way to look at quality conscience is 'Quality Consciousness', which is when people are aware of standards and what they are trying to achieve.

 

(3) A culture of quality consciousness is one in which employees are aware of the importance of quality in their day-to-day work.

 

(4) A culture of quality consciousness is the desire to provide the best possible service or product.

 

(5) Awareness towards the culture of quality consciousness may be achieved through constant training and development, as well as a supportive work environment.

 

Let us promote "Quality conscience: Doing the right thing" at every stage of our life. It will certainly improve the quality of our life.

 

Best wishes,

Keshav Ram Singhal

Quality Month

Quality Month

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World Quality Day - 10 November 2022

World Quality Week - 7 to 11 November 2022

World Quality Month - November 2022

Organizations, all over the world, celebrate the month of November as Quality Month. The purpose behind celebrating Quality Month is to raise the level of quality awareness in the organization and to recognize the efforts and contributions of quality professionals.

This celebration is also an opportunity to celebrate the success organization and its people have achieved in the recent past. This celebration brings together the people, ideas and tools that make our world better.

The theme of 2022 World Quality Week (#WQW22) is "Quality conscience: Doing the right thing". We request members of the group to post banner, poster, slogan, poem on this theme.

Best wishes,

Keshav Ram Singhal

Courtesty Photos - Google search

World Standards Cooperation (WSC) and G20 INDONESIA 2022 International Standards Summit

World Standards Cooperation (WSC) and G20 INDONESIA 2022 International Standards Summit

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World Standards Cooperation (WSC)

The World Standards Cooperation is a high-level collaboration between the IEC (International Electrotechnical Commission), ISO (International Organization for Standardization) and ITU (International Telecommunication Union). Under this banner, the three organizations preserve their common interests in strengthening and advancing the voluntary consensus-based International Standards system.

These three organizations believe that international standards are an important instrument for global trade and economic development. They provide a harmonized, stable, and globally recognized framework for the dissemination and use of new technologies.

International standards are consensus based and transparent. They invite contributions through an extensive network of national members. International standards increase market relevance and acceptance and are the cornerstone of global trade and development.

The world is getting more complex and increasingly digital. International standards can help simplify things, but only if they are consistent and coherent. Through the WSC these organizations can avoid contradictory content and unnecessary costs and make life simpler for standards makers, users, and end-consumers.

G20 INDONESIA 2022 International Standards Summit

This year’s summit is organized under the auspices of the Indonesian G20 Presidency alongside the G20 strategic multilateral platform that brings together the world’s major developed and emerging economies on 20 October 2022.

The event is organized by the Indonesian Standardisation Agency BSN, together with the IEC (International Electrotechnical Commission), ISO (International Organization for Standardization) and ITU (International Telecommunication Union), with the participation of the WTO (World Trade Organization).

This international summit will establish ways in which the institutional framework of the international standards bodies can help governments and regulators around the world. It will examine the role of standards in turning policies into concrete actions to implement objectives related to health, digital transformation, sustainable energy transition and the Sustainable Development Goals (SDGs). Together with representatives of governments, industry, academia, think tanks and civil society, WSC will explore how the solutions to these issues can be built on the foundation provided by international standards.

Best wishes,

KRS

Courtsey Source - World Standards Cooperation Website

Why Organizations Go For Certification

Certification is not a requirement of management systems’ standards, then why organizations go for certification of their management system?

 

Yes, this a fact that certification is not a requirement of management systems’ standards and yet most organizations go for certification of their management system. 

Many organizations decide to implement management systems standards (such as, ISO 9001 QMS, ISO 14001 EMS etc.) and thereafter obtain certification of compliance because the certification assures organization’s customers that the organization has a good management system in place. Many users of organization’s products and services too require their supplier to have certified management system (such as, ISO 9001 QMS, ISO 14001 EMS, or any other). 

Certification is the process of providing assurance that the organization complies with the requirements of the stated management system standard.

Thanks,

KRS

Selecting An Appropriate Management Systems’ Certification Body

 Selecting An Appropriate Management Systems’ Certification Body

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An organization may implement one or more management system standards, such as ISO 9001:2015 QMS, ISO 14001:2015 EMS, ISO/IEC 27001:2013 ISMS, etc. Certification is the process of providing assurance that an organization complies with a set of requirements of the management system standard (such as ISO 9001 QMS). The certification document is provided by a certification body. A certification body is an independent third party responsible for the process of certification.

 

Organizations should consider following points while selecting a certification body:

-          Accreditation of the certification body

-          Industry experience, background, and expertise of the certification body

-          For management system standards, the certification body should have its scope and approval to work for the management systems standard and your area of business

-          Recommendations from your clients / customers

-          Other issues like cost of the certification, time frame etc

 

While looking to the accreditation of the certification body, ensure that the accreditation body, which has granted accreditation to the certification body, is a member of International Accreditation Forum (IAF).

Best wishes,

KRS

Circular Economy Standardization

Circular Economy Standardization

 

The circular economy is now a generic concept and also a global need. Some countries are amending their rules and regulations to switch from waste management practices to circular economy practices. However, the circular economy practices need operational tools to be implemented. People and organizations need knowledge and information about the circular economy, hence the need for standardization is felt in this field. The international organization ‘International Organization for Standardization’ (ISO) also paid attention to this aspect and formed a technical committee ISO TC 323 in September 2018. The aim of ISO/TC 323 on circular economy is to develop frameworks, guidance-documents, supporting tools and requirements for the implementation of activities of all involved organizations to maximize the contribution to sustainable developments. The standards developed by ISO will contribute to the UN SDGs. Many aspects of the circular economy are covered by existing ISO committees, as such it has been clarified that aspects of the circular economy already covered by existing committees are excluded. It should be noted that ISO/TC 324 has also been formed on sharing economy. The sharing economy is a concept that supports the circular economy. Already several technical committees also cover aspects of the circular economy.

 

The technical committee ISO/TC 323 has following objectives:

 

-          To develop standards that support and encourage organizations to adopt the circular economy through a time-efficiency process

 

-          To promote an alternative and collaborative economic model that is more sustainable and facilitate the transition from the linear economy to the circular economy

 

-          To promote a broad and effective participation from countries all around the world

 

-          To maximize the contribution to sustainable development

 

-          To develop high quality standards for all types of stakeholders

 

The technical committee ISO/TC 323 carries out following activities:

 

-          Promote improved and shared understanding on the circular economy

 

-          Provide a framework to support organizations integrate the circular economy principles and strategies in their activities

 

-          Develop tools to access circularity performance

 

-          Facilitate dialogue, communication and collaboration amongst different actors at different levels (international / regional / national)

 

-          Show concrete benefits and actions that interest potential stakeholders and contributors

 

-          Provide guidelines for the creation of an enabling environment for collaboration within and among sectors and value chains

 

-          Making products accessible to more consumers through circular-based business models

 

-          Facilitates exchanges and feedback on experiences

 

-          Provide easy to use documents to implement the circular economy and avoid proliferation of standards

 

The ISO technical committee’s standardization deliverables target all types of organizations in private sector and public sector that implement the circular economy principles and strategies in their management, operations and business models. Presently following standards related to the circular economy are under development stage:

 

-          ISO/AWI 59040, Circular economy – Product Circularity Data Sheet

 

-          ISO/WD 59004, Circular economy – Framework and principles for implementation

 

-          ISO/WD 59010.2, Circular economy – Guidelines on business models and value chains

 

-          ISO/DTR 59032.2, Circular economy – Review of business model implementation

 

-          ISO/WD 59020.2, Circular economy – Measuring circularity framework

 

-          ISO/CD TR 59031, Circular economy – Performance-based approach – Analysis of case studies

 

As on the date of writing this note, all the above-mentioned standard documents are under development stage, so we have to wait for some time for the published standards. Hoping for the best to come.

 

- Keshav Ram Singhal

 

References:

-          ISO/TC 323 Strategic Business Plan

-          ISO Website