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- Keshav Ram Singhal
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Blog on 'Quality Concepts and ISO 9001: 2008 Awareness' at http://iso9001-2008awareness.blogspot.in

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Tuesday, November 20, 2018

Short Note - Determining resources and their availability


Short Note - Determining resources and their availability

Please refer to clause 4.4.1(d) of ISO 9001:2015 QMS standard.

The organization needs to determine the resources needed for its (organization's) processes and ensure availability of determined resources. Resources include people, infrastructure, environment for the operation of processes, monitoring and measurement resources, and organizational knowledge. In this connection requirements of clause 7.1 is relevant that require consideration of (i) the capabilities of existing internal resources, (ii) constraints on existing internal resources, and (iii) what the organization will obtain from external providers.

Infrastructure includes buildings and associated utilities, equipment (hardware and software), transportation resources, information and communication technology.

People needs to be competent for the operation of relevant process (related to their work) and aware of quality policy, relevant quality objectives (related to their work), their contribution to the effectiveness of the quality management system, benefits of improved performance, and the implications of nonconforming requirements.

In addition to the above resources, the organization needs to determine documented information as being necessary for the effectiveness of the quality management system. In this connection, please refer to clause 7.5 of the standard.

Best wishes,

Keshav Ram Singhal



2 comments:

  1. Sir, resources must also include adequate financial resources for day-to-day, short term and long-term planning and execution of the organization. Also as per clause 6.2.2,resources required for achieving quality objectives must be identified and provided.

    Regards.
    Rahul Diwan.

    ReplyDelete
  2. Sir, resources must also include adequate financial resources for day-to-day, short term and long-term planning and execution of the organization. Also as per clause 6.2.2,resources required for achieving quality objectives must be identified and provided.

    Regards.
    Rahul Diwan.

    ReplyDelete