What is the relationship between ISO 9001:2015 and other quality initiatives?
ISO 9001:2015 QMS standard provides a strategic approach that can help an organization to improve overall performance for achieving quality objectives. It provides a sound basis for sustainable development. ISO 9001:2015 provides a road map to implement the quality management system by indicating its requirements. Quality initiatives, such as BPR, CQI, TQM ... and there are many more, help organizations identify what they need to do in order to improve quality, or to provide product/service that meets a particular level of customer satisfaction. TQM is a concept that goes beyond ISO 9001:2015. It needs to be emphasized that ISO 9001 and TQM are not two different alternatives, nor is there any contradiction between them. ISO 9001:2015 QMS provides a strong base on which an organization can build a TQM culture with a focus on the customer involving all employees and demanding continual improvement.
BPR = Business process re-engineering
CQI = Continual quality improvement
TQM = Total quality management
- Keshav Ram Singhal
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