Developing and implementing ISO 9001:2015 QMS – 01 – Leadership and Commitment from Top Management
=========
It is a
strategic decision for an organization to adopt and implement ISO 9001:2015 QMS
standard. Once the top management of an organization takes a decision to
develop and implement ISO 9001:2015 QMS standard, following three things from
the top management will facilitate proper development and implementation of ISO
9001:2015 QMS standard:
-
Leadership
role
-
Commitment
-
Active
role
It is
necessary for the top management to demonstrate leadership and commitment to implement
ISO 9001:2015 QMS standard. The top management of the organization must be
convinced that implementing ISO 9001:2015 QMS standard will provide a number
potential benefits to the organization. The top management must know that
although certification is not mandatory or a requirement of the standard,
however certification will enable the organization to demonstrate a visible
commitment to quality of product, quality of service, quality management system
and sustainable development initiatives. The top management must be aware of
the overview of ISO 9001:2015 QMS standard, for which the top management should
attend a presentation training that covers following issues:
-
ISO
9001:2015 QMS Overview
-
Importance
of understanding the organization and its context
-
Risk-based
thinking
-
Identification
of goals and expectations
-
Leadership
role
-
Quality
policy
-
Quality
objectives
-
Engaging
persons for contribute to the quality management system’s effectiveness
-
Establishing
a steering committee
-
Establishing
a task force
-
Appointing
a consultant
-
Implementation
process
Presentation
training covering the above issues can be organized by personnel, who is well
aware of ISO 9001:2015 AMS standard and is able to interpretate and explain the
requirements of ISO 9001:2015 QMS standard. An outside consultant or trainer
may be asked to organize such training. If the top management is not able to attend
an overview training, then it can read relevant literature, books and publications.
In this connection, reading of ‘Training Handbook on ISO 9001:2015 QMS
Awareness’ (ASIN - B093YFFY7Z, available at Amazon) is suggested. In the year
2015, International Organization for Standardization (ISO) has published an
informative free brochure to ISO 9001 "ISO 9001 - Debunking the
myths" that clarifies some of the misconceptions around its implementation
and use. It can be downloaded from the ISO's website. Its reading will be
useful. There are many other books and publications available.
The top
management of the organization should demonstrate leadership, commitment and
determination to implement ISO 9001:2015 QMS standard by involving themselves actively
in the following tasks:
-
Ensuring
people in the organization understand the importance of meeting requirements
-
Establishing
the organization’s quality policy and quality objectives
-
Integrating
quality management system requirements into the organization’s business
processes
-
Promoting
the use of the process approach and risk-based thinking
-
Engaging,
directing and supporting people in the organization
-
Providing
necessary resources
-
Promoting
improvements
-
Performing
management reviews at planned intervals to ensure continuing suitability,
adequacy, effectiveness and alignment of organization’s quality management
system with the strategic direction of the organization
The top
management of the organization should identify objectives or goals it wants to
achieve. Typical objectives or goals may be as under:
-
Providing
more efficient product and service
-
Be more profitable
-
Producing
product and service that consistently meet requirements
-
Achieving
/ enhancing customer satisfaction
-
More business
for the organization
-
Maintaining
/ enhancing market share (business)
-
Improving
processes in the organization
-
Improving
communication
-
Improving
morale of the people in the organization
-
Reducing
cost
-
Reducing
liabilities
-
Reducing
waste
-
Reducing
rework
-
Increasing
confidence in the production process
-
Technical
upgradation
The top
management needs to ensure that intended results are achieved, so the top
management must take all possible steps to develop and implement quality
management system in the organization according to ISO 9001:2015 QMS standard.
In this connection, requirements stated in the standard and requirements
determined by the organization need to be fulfilled.
In
nutshell, the top management should have overview knowledge of ISO 9001:2015 quality
management system and it should actively involve itself in ISO 9001:2015 QMS
implementation process in the organization by guiding, directing and motivating
its people. Focusing on leadership and commitment from top management is a
crucial aspect of successfully implementing a QMS, and it sets the tone for the
entire organization's commitment to quality and continual improvement.
Best
wishes,
Keshav Ram
Singhal
Please have your comments /
reaction.
To train your employees with ISO
9001:2015 QMS Awareness, please supply them “TRAINING HANDBOOK ON ISO 9001:2015QMS AWARENESS” (ASIN:
B093YFFY7Z), which is available worldwide at Amazon. Please
search this Training Handbook in Amazon Website of your country.
You may also supply your
employees following eBooks - (i) A Concise Guide on Creating and Updating Documented Information
(eBook) https://store.pothi.com/book/ebook-keshav-ram-singhal-concise-guide-creating-and-updating-documented-information/
(ii) Applying Risk-based Thinking in an Organization Implementing ISO
9001:2015 QMS (eBook) https://store.pothi.com/book/ebook-keshav-ram-singhal-applying-risk-based-thinking-organization-implementing-iso-9001-2015-q/
Thanks.
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