Quality Management System (QMS) and Digital Quality
Management System (Digital QMS)
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Quality Management System (QMS)
In ISO 9000:2015 standard, the definition of a
"quality management system (QMS)" is described as a set of
interrelated or interacting elements of an organization to establish policies
and objectives, and processes to achieve those objectives.
This definition emphasizes the structured approach
organizations should take to ensure quality in their processes, products, and
services. It involves establishing clear policies and objectives related to
quality management and implementing processes to achieve those objectives
effectively.
In simple words, we can say that a quality management
system (QMS) is a clearly defined set of processes and responsibilities that
makes business of an organization run how it’s supposed to. Each organization
tailors its own quality management system, comprising a formal set of policies,
processes and procedures established to elevate consumer satisfaction. A quality
management system (QMS) guides organizations as they standardize and enhance
quality controls across manufacturing, service delivery and other key business
processes.
A quality management system, often called a QMS, is
a set of internal rules that are defined by a collection of policies,
processes, documented procedures, and records. This system defines how an
organization will achieve the creation and delivery of the products and
services they provide to their customers.
What is a digital quality
management system (Digital QMS)?
A quality management system (QMS) can be delivered
digitally rather than using paper checklists and forms. This saves
organizations time, mitigates risk and minimizes the chance of human error.
Implementing a digital quality management system (Digital QMS) requires
meticulous planning and execution, and needs to be designed to comply with
relevant regulations and industry standards, incorporating robust digital
security measures to protect data.
A digital quality management system (Digital QMS)
is a software-based solution designed to help organizations manage and improve
their quality processes, procedures, and documentation in a digital
environment. It leverages technology to streamline quality-related tasks, data
management, and compliance efforts. A digital quality management system
(Digital QMS) is a modernized version of the traditional or normal quality
management system (QMS) that leverages digital technologies for enhanced
efficiency and effectiveness.
How a digital quality management system (Digital QMS)
differs from a traditional or normal quality management system (QMS)?
Accessibility and Centralization: Digital quality management
system (Digital QMS) platforms provide centralized access to quality-related documented
information and processes. Unlike traditional paper-based or manual systems, digital
quality management system (Digital QMS) solutions allow stakeholders (including
QMS auditors) to access relevant data and documentation from anywhere with an
internet connection.
Automation: Digital quality management system (Digital
QMS) platforms often incorporate automation features to streamline repetitive
tasks such as documentation control, risk-based approach, corrective and
preventive actions (CAPA), audit management, and training management.
Automation helps reduce manual effort, minimize errors, and enhance efficiency.
Data Analytics and Reporting: Digital quality management
system (Digital QMS) systems typically offer robust analytics and reporting
capabilities. These analytics and reporting capabilities enable organizations
to gather, analyze, and visualize quality-related data to identify trends,
areas for improvement, and compliance gaps more effectively. These insights can
inform strategic decision-making and continual improvement efforts.
Integration with Other Systems: Digital quality management
system (Digital QMS) solutions can integrate with other business systems such
as Enterprise Resource Planning (ERP) software, Customer Relationship
Management (CRM) systems, and supply chain management platforms. This
integration enhances data exchange and interoperability, facilitating smoother
business operations and quality management processes.
Collaboration and Communication: Digital quality management
system (Digital QMS) platforms often include collaboration tools and features
to facilitate communication and collaboration among team members, departments,
and stakeholders. This fosters transparency, accountability, and teamwork in
quality management initiatives.
Scalability and Flexibility: Digital quality management
system (Digital QMS) solutions are typically scalable and adaptable to
accommodate the evolving needs and growth of an organization. They can support
small businesses as well as large enterprises operating in various industries.
Overall, while traditional quality management
system (QMS) approaches rely on manual processes and paper-based documentation,
digital quality management system (Digital QMS) solutions leverage technology
to enhance efficiency, effectiveness, and compliance in quality management
practices. The coming time will be of digital quality management system (Digital
QMS) and organizations will adopt digital quality management system (Digital QMS).
Kind regards,
Keshav Ram Singhal
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