ISO
9001:2015 QMS Awareness – Performance evaluation – Management review
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Management review = Management + Review =
Review carried out by the top management of the organization
Management = People with authority and
responsibility for conduct and control of the organization
Review = Determination of the suitability,
adequacy and effectiveness of the quality management system of the organization
Purpose of the management review – (1) To
ensure continuing suitability, adequacy and effectiveness of the quality
management system (being implemented in the organization), and (ii) To ensure
the alignment of the quality management system (being implemented in the
organization) with the strategic direction of the organization.
Responsibility – Top management of the
organization
Top management of the organization needs to plan
and define – Intervals to conduct management reviews.
ISO 9001:2015 QMS standard does not provide specific
intervals for conducting management reviews. It is for the organization to determine
suitable intervals for conducting management reviews based on the organization’s
needs, context, size, complexity, industry requirements, risks considerations
and effectiveness of the quality management system (QMS). Typically, management
reviews are conducted at regular intervals. Some organizations choose to
conduct management reviews annually. Some other organizations may choose for
more frequent reviews, such as quarterly or half-yearly.
Top management of the organization needs to
plan management review by considering inputs. Management review inputs are –
(i) Status of actions from previous management reviews, (ii) Changes in
external and internal issues relevant to the quality management system of the
organization, (iii) Information on performance and effectiveness of the quality
management system of the organization, including information on trends in
customer satisfaction, information on feedback from relevant interested parties
meeting quality objectives, process performance, product / service conformity, nonconformities,
corrective actions, monitoring and measurement results, external providers’
performance, (iv) Adequacy of resources, (v) Effectiveness of actions taken to
address risks / opportunities, and (vi) Opportunities for improvement.
Top management of the organization needs to
conduct management review at defined (planned) intervals by considering inputs
and by taking decision and action on – (i) Opportunities for improvement, (ii) Any
need for changes to the quality management system of the organization, (iii) Resource
needs.
The organization needs to retain documented
information (records) of the results of the management review.
There may be some questions, such as (i) What
may be the opportunities for improvement? (ii) What may be any need for changes
to the quality management system of the organization? (iii) What may be
resource needs? Let us understand.
Opportunities for Improvement – Opportunities
for improvement refer to areas within the organization’s quality management
system where change, enhancement or refinement is made to have a better process,
product or service. Opportunities for improvement can arise from various
sources, such as: Feedback from relevant interested parties including customer
feedback, internal audit, monitoring key performance indicators (KPIs), suggestions
from employees working for the quality management system of the organization.
Any need for changes – Any need for changes to
the quality management system of the organization refers to find out (identify)
changes to the organization’s quality management system that can be prompted by
various factors, such as: (i) Revision in legal (statutory and regulatory)
requirements, (ii) Technological advancement, (iii) Changes in organization’s
structure, process, product or service, and (iv) Lessons learned and experience
gained from nonconforming outputs, incidents, corrective actions that can
reveal weakness in the quality management system of the organization.
Resource needs – Resource needs refer to the allocating
and providing necessary resources to address improvement in the quality
management system of the organization that can include human resource,
infrastructure including upgrading / acquiring new equipment / technology /
facility, improvement in the skill and knowledge of employees by providing relevant
training.
Think of
the following Questions
(1)
Why is management review important?
(2)
Who to conduct management review?
(3)
What are the management review inputs?
(4)
What are the management review outputs?
Best wishes,
Keshav Ram Singhal
Please have your comments /
reaction.
To train your employees with ISO 9001:2015
QMS Awareness, please supply them “TRAINING HANDBOOK ON ISO 9001:2015QMS AWARENESS” (ASIN:
B093YFFY7Z), which is available worldwide at Amazon. Please
search this Training Handbook in Amazon Website of your country.
You may also supply your
employees following eBooks - (i) A Concise Guide on Creating and Updating Documented Information
(eBook) https://store.pothi.com/book/ebook-keshav-ram-singhal-concise-guide-creating-and-updating-documented-information/
(ii) Applying Risk-based Thinking in an Organization Implementing ISO
9001:2015 QMS (eBook) https://store.pothi.com/book/ebook-keshav-ram-singhal-applying-risk-based-thinking-organization-implementing-iso-9001-2015-q/
Thanks.
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