Developing
and implementing ISO 9001:2015 QMS – 07 – Empowering and Building the Workforce
=========
If
employees of an organization are well aware of quality management principles,
requirements of ISO 9001:2015 QMS, and benefits of the system, then it is easy
to develop and implement the quality management system in the organization. So,
it is necessary to empower the workforce of the organization with adequate
knowledge on ISO 9001:2015 QMS Awareness and build quality culture among them. Well-informed
and well-trained workforce is always an asset to the organization and will
contribute to the ISO 9001:2015 QMS implementation.
The steering
committee should plan and organize awareness programme/s on ISO 9001:2015 QMS
Awareness. Creating awareness among employees help them understand quality
management principles, ISO 9001:2015 QMS requirements, and benefits of the
system. It fosters a quality culture throughout the organization. An awareness
programme makes employees understand their roles and responsibilities in meeting
standard’s requirements and achieving ISO 9001:2015 QMS certification. When employees
understand the quality management principles, requirements and benefits of ISO
9001:2015 QMS standard, it leads to consistent operation of the organization
including consistent processes and practices, reducing errors and
nonconformities, and improving efficiency and productivity in the organization.
Raising ISO 9001:2015 QMS awareness among employees encourages a mindset of continual
improvement and application of risk-based thinking, thus achieving
organizational performance and enhanced customer satisfaction.
Whether
to conduct in-house training or external training? While both options,
conducting in-house training or external training, have their merits, however
conducting an in-house awareness may be a better and cost-effective option, by
which more employees’ participation can be ensured with minimum disruption to
daily operations.
The
steering committee of the organization should undertake the responsibility of
conducting and organizing ISO 9001:20015 QMS awareness programme in the
organization to communicate the following to the employees:
-
Introduction
to ISO 9001:2015
-
The aim
of quality management system
-
The
advantages quality management system offers to employees, customers and the
organization
-
Quality
principles
-
Overview
of standard’s requirements and how the system will work
-
Employees’
roles and responsibilities within the system
-
Overview
of internal audit, risk-based thinking, management review, documented
information to be maintained / retained, and improvement
-
Case
studies relevant to the organization’s processes
The top
management should take active involvement in the awareness programme. The
steering committee should consider: (i) incorporating interactive sessions and
quizzes in the awareness programme, and (ii) conducting periodic follow-up
sessions to reinforce learning among employees. The steering committee should
assess the effectiveness of the awareness programme and identify areas for
improvement.
Who
should conduct the ISO 9001:2015 QMS Awareness programme? The programme may be
conducted by personnel, who is well aware of ISO 9001:2015 QMS standard,
preferably ISO 9001 QMS Lead Auditor. The trainer may be from the organization
itself. Alternatively, an outside trainer or consultant may be engaged to talk
to different levels of employees.
For
general awareness, the duration of such in-house awareness programme may be
four hours. With the advancement of technology, the employees may be motivated
to attend online training programme and paid incentive on successful completion
of the online training programme.
Best
wishes,
Keshav
Ram Singhal
Please have your comments /
reaction.
To train your employees with ISO
9001:2015 QMS Awareness, please supply them “TRAINING HANDBOOK ON ISO 9001:2015QMS AWARENESS” (ASIN:
B093YFFY7Z), which is available worldwide at Amazon. Please
search this Training Handbook in Amazon Website of your country.
You may also supply your
employees following eBooks - (i) A Concise Guide on Creating and Updating Documented Information
(eBook) https://store.pothi.com/book/ebook-keshav-ram-singhal-concise-guide-creating-and-updating-documented-information/
(ii) Applying Risk-based Thinking in an Organization Implementing ISO
9001:2015 QMS (eBook) https://store.pothi.com/book/ebook-keshav-ram-singhal-applying-risk-based-thinking-organization-implementing-iso-9001-2015-q/
Thanks.
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